Privacy Policy
Last updated: July 2026
1. Who We Are
Lustrim is a B2B supplier of fashion hardware, garment trims, bag hardware, accessories, and related products. Our website is lustrim.com.
If you have questions about this Privacy Policy, please contact us at info@lustrim.com.
2. Information We Collect
We collect information that you choose to provide to us, such as:
- Contact details such as name, email address, phone number, WhatsApp number, and country or region.
- Business information such as company name, store name, brand name, website, social media page, business type, and purchasing background.
- Enquiry and order information such as product interest, quantity, message content, wholesale application details, order requests, and communication history.
- Technical information such as IP address, browser type, device type, pages visited, form submission time, and basic website usage information.
We do not ask you to provide sensitive personal information unless it is necessary for a specific business purpose.
3. How We Use Information
We use the information we collect to:
- Respond to enquiries and provide product or quotation information.
- Review wholesale account applications and manage wholesale access.
- Process order requests, invoices, shipping communication, and after-sales support.
- Improve our website, product information, and customer communication.
- Protect the security, reliability, and proper use of our website and business systems.
- Comply with legal, tax, accounting, customs, or business record requirements where applicable.
4. Cookies and Website Analytics
Our website may use cookies or similar technologies to support normal website functions, improve user experience, understand page performance, and maintain website security.
You can control cookies through your browser settings. Some website functions may not work properly if certain cookies are disabled.
5. How We Share Information
We do not sell your personal information. We may share limited information only when reasonably needed for business operations, such as:
- Website hosting, email, security, analytics, CRM, or technical service providers.
- Payment, logistics, customs, delivery, or business support providers involved in your order or enquiry.
- Professional advisers, authorities, or legal parties where required by law or necessary to protect our rights.
We ask service providers to handle information appropriately and only for the purpose of providing services to us.
6. Data Retention
We keep information for as long as reasonably necessary for the purpose it was collected, including enquiry follow-up, wholesale account management, order processing, business records, legal compliance, and dispute prevention.
When information is no longer needed, we will delete, anonymize, or securely retain it according to our business and legal requirements.
7. Data Security
We use reasonable technical and organizational measures to protect information from unauthorized access, loss, misuse, alteration, or disclosure. However, no website, email, or online transmission method can be guaranteed to be completely secure.
Please avoid sending highly confidential or sensitive information through open website forms unless we specifically request it for a confirmed business purpose.
8. International Business
Because Lustrim works with buyers and service providers in different countries, your information may be processed or stored in countries outside your location. We take reasonable steps to protect information when it is handled for our business purposes.
9. Your Choices and Rights
Depending on your location and applicable law, you may request access, correction, deletion, or restriction of certain personal information. You may also ask us to stop using your information for non-essential communication.
To make a privacy request, contact us at info@lustrim.com. We may need to verify your identity or business relationship before responding.
10. Marketing Communication
We may send product updates, quotation follow-ups, or business communication related to your enquiry, application, or order. If we send optional marketing emails, you may unsubscribe or ask us to stop at any time.
11. Children's Privacy
Our website and services are intended for business users and are not directed to children. We do not knowingly collect personal information from children.
12. Third-Party Links
Our website may contain links to third-party websites or platforms. This Privacy Policy does not apply to those third-party websites. Please review their privacy policies separately.
13. Changes to This Policy
We may update this Privacy Policy from time to time. Updates will be posted on this page with a revised "Last updated" date. Your continued use of the website after updates are posted means you accept the updated policy.
14. Contact Us
If you have questions or requests about this Privacy Policy, please contact us:
Email: info@lustrim.com
Website: lustrim.com