Privacy Policy
1. Who We Are
Lustrim is a factory-direct manufacturer and OEM/ODM supplier specialising in custom metal fashion hardware, garment trims, bag hardware, swimwear accessories, and pet hardware. We work with independent designers and global brands worldwide.
If you have any questions about this Privacy Policy or how we handle your personal data, you can reach us at:
Email: info@lustrim.com
2. Information We Collect
We collect personal information only when you voluntarily provide it to us. This may include:
- Contact details — your name, email address, or WhatsApp number
- Business information — your company name, job title, and country
- Enquiry details — product requirements, quantity, customisation needs, and any other information you include in your message
- Technical data — IP address, browser type, device type, pages visited, and time spent on our website, collected automatically via cookies and analytics tools
3. How We Use Your Information
We use the information we collect for the following purposes:
- To respond to your enquiries and provide quotations or product information
- To communicate with you about your orders, samples, or ongoing projects
- To improve our website content and user experience
- To send relevant product updates or company news, only if you have opted in
- To comply with legal obligations where applicable
We will never use your personal information for purposes unrelated to your enquiry or our business relationship without your explicit consent.
4. Cookies and Tracking Technologies
Our website uses cookies and similar tracking technologies to analyse traffic and understand how visitors interact with our content. This includes tools such as Google Analytics, which collects anonymised data about site usage.
You can control or disable cookies through your browser settings at any time. Please note that disabling certain cookies may affect the functionality of our website.
5. How We Share Your Information
Lustrim does not sell, rent, or trade your personal information to any third party. We may share your data only in the following limited circumstances:
- Service providers — trusted third-party tools we use to operate our website or communicate with you, such as email platforms or CRM systems, who are bound by confidentiality obligations
- Legal requirements — if required by law, regulation, or legal process
6. Data Retention
We retain your personal information for as long as necessary to fulfil the purposes outlined in this Privacy Policy, or as required by applicable law. Enquiry and communication records are typically retained for up to three years unless a longer period is required for ongoing business relationships or legal compliance.
When your data is no longer needed, we will securely delete or anonymise it.
7. Data Security
We take reasonable technical and organisational measures to protect your personal information against unauthorised access, loss, misuse, or disclosure. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.
We encourage you to use secure and private channels when sharing sensitive business information with us.
8. Your Rights
Depending on your location and applicable privacy laws, you may have the right to:
- Access the personal information we hold about you
- Request correction of inaccurate or incomplete data
- Request deletion of your personal data, subject to legal obligations
- Object to or restrict how we process your data
- Withdraw consent at any time, where processing is based on consent
- Lodge a complaint with your local data protection authority
To exercise any of these rights, please contact us at info@lustrim.com and we will respond within a reasonable timeframe.
9. International Data Transfers
Lustrim operates internationally and your personal information may be processed or stored in countries outside your own. By submitting your information to us, you acknowledge that your data may be transferred to and processed in countries where data protection laws may differ from those in your jurisdiction.
We take appropriate steps to ensure that any such transfers comply with applicable legal requirements and that your information remains protected.
10. Third-Party Links
Our website may contain links to third-party websites. This Privacy Policy applies solely to our website and does not cover the privacy practices of any external sites. We encourage you to review the privacy policies of any third-party websites you visit.
11. Children's Privacy
Our website and services are intended for business professionals and are not directed at individuals under the age of 18. We do not knowingly collect personal information from minors. If you believe we have inadvertently collected such information, please contact us immediately so we can delete it.
12. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. When we make changes, we will update the "Last updated" date at the top of this page. We encourage you to review this policy periodically to stay informed about how we protect your information.
Continued use of our website after any changes constitutes your acceptance of the revised Privacy Policy.
13. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or the way Lustrim handles your personal data, please do not hesitate to get in touch:
Email: info@lustrim.com
Website: lustrim.com